Return Policy
At STANCEMOTORSPORT, we strive to provide high-quality automotive parts and a seamless shopping experience. If you’re not completely satisfied with your purchase, we’re here to help with a straightforward and hassle-free return process.
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How to Initiate a Return
To start a return, please follow these steps:
Contact Us – Email sales@stancemotorsport.com with your order number and reason for return.
Receive Authorization – Our team will review your request and provide return instructions.
Ship the Item – Securely package the item and ship it using a trackable shipping method.
Inspection & Refund – Once received and inspected, we’ll process your refund within 5-7 business days.
Return Shipping: The buyer is responsible for return shipping costs unless the item is defective or incorrect due to our error.
Return Policy
We accept returns within 30 days of the delivery date, provided the item meets the following conditions:
The item is brand new, unused, and in its original packaging.
All Returns are subject to a 10% restocking fee.
All accessories, manuals, and components must be included.
The item has not been installed, modified, or used in any way.
⚠️ Non-Returnable Items:
- Scratch & Dent Items: All Scratch & Dent or Blemished items are final sale and cannot be returned or refunded.
- Items marked as final sale or non-returnable in the product description.
- Custom-made, special-order, or clearance items.
- Electrical parts, unless defective upon arrival.
Refund Process
Once your return is approved and processed:
Refunds are issued to the original payment method used at checkout.
Processing time is typically 5-7 business days after receiving the returned item.
If a refund is delayed, please check with your bank or payment provider.
Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you need a different product, please place a new order and return the original item.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Scratch & Dent Items – Final Sale
All Scratch & Dent or Blemished items are sold at a discounted price and are final sale. These items may have cosmetic imperfections but remain fully functional. No returns, refunds, or exchanges will be accepted for these products. Please review all product details before purchasing.
For any return or refund inquiries, feel free to reach out:
- sales@stancemotorsport.com
- City of Industry, Los Angeles, CA 91715
At STANCEMOTORSPORT, we value customer satisfaction and stand by our products. If you have any questions or concerns, don’t hesitate to contact our support team.