Stance Support

Talk to our team

Fitment questions, order updates, returns or dealer pricing - real people who know wheels, ready to help.

Call us626-814-1350Mon-Fri 11AM-6PM PST Orders & supportsupport@stancemotorsport.comReturns, warranty, shipping Sales & wholesalesales@stancemotorsport.comDealer pricing, bulk orders

Response timeWithin 1-2 business daysWeekend messages answered Monday

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Pick a topic so the right person picks it up. Fields marked * are required.

What can we help with? * Fitment helpSizes, offsets, will it fit Order statusWhere is my order, address change Returns & warrantyDamaged, defective, return request Wholesale / dealerPricing, bulk and dealer accounts Something elseAnything else

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Phone optional Order number from your confirmation email Your vehicle year, make, model Business name

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Quick answers

Most questions are answered here – no need to wait for a reply.

Wheel & Tire Size GuideCheck any size on your car Wheels that fitFilter by year, make and model Order historySign in to see your orders

Where’s my order?

Most orders ship within 2–4 business days (Mon–Fri) and tracking updates once the carrier picks up. Wheels can ship separately from different warehouses, so 3 of 4 arriving first is normal. Not shipped after 5 business days? Check your email (and spam) or send us your order number.

Returns

Returns are accepted within 30 days of delivery on wheels that are unused, unmounted, in original packaging with all components. A restocking fee of up to 15% may apply. Scratch & dent, clearance, custom/special-order and installed wheels are final sale. We don’t offer direct exchanges.

Damaged or defective wheels

Contact us with your order number, a description of the issue and clear photos or video of the wheel and packaging before mounting. Claims are reviewed within 5–7 business days and you’ll get an email with next steps.

Wrong or missing items

Send photos of the packaging, packing slip and the items you received right away so we can verify and correct it fast.

Change my shipping address

Message us immediately with the subject [Order #, Shipping Address Update] and the correct address. Addresses can only be changed before the order ships.

Tracking says delivered but it’s not here

Carriers sometimes mark packages delivered early – check around your property, with neighbors or building management, and allow 24 hours. Still missing? File a claim with the carrier, then contact us.

Signature & missed deliveries

Some shipments need a signature; no-signature delivery must be requested before shipping. Carriers try 3 times, then hold the package at your local FedEx/UPS facility. Returned or unclaimed shipments must be re-shipped at the buyer’s cost.

No order confirmation email

Check spam/junk and that your checkout email was correct. Still nothing? Email support@stancemotorsport.com with the subject [Order #, Order Confirmation Missing].