RETURNS & ORDER SUPPORT

Start a Return or Warranty Request

We do not offer direct exchanges. If your wheels arrive damaged or defective, we will assist you with a warranty claim and work toward a replacement or appropriate resolution as quickly as possible.

To begin a claim, please contact us with your order details, a clear description of the issue, and photos or video showing the problem. This allows our team to properly review and process your request.

Return Status

If you have already submitted a return or warranty request, please allow 5–7 business days for our team to review your case. Once your request has been processed, you will receive an email confirmation with the next steps.

We review all claims carefully to ensure a fair and accurate resolution.

Where’s My Order?

Stance Motorsport operates as a performance wheel distributor, and most orders ship within 2–4 business days (Monday–Friday). Once your order has been picked up by the carrier, tracking information will begin to update.

If your order has not shipped within 5 business days, it may be due to warehouse processing, address verification, or item availability. Please check your email (including spam/junk folders) for updates or contact support if needed.

Order Confirmation Not Received

First, check your spam or junk folder, as order confirmations may be filtered automatically. Also confirm that the email entered at checkout was correct and free of typos.

If you still cannot locate your confirmation, contact us at support@stancemotorsport.com with the subject line:

[Order #, Order Confirmation Missing]

Please allow up to 24 business hours (Monday–Friday) for a response.

Wrong or Missing Items

If your order arrives incorrect or incomplete, please contact us immediately with photos of the packaging, packing slip, and items received. This allows us to quickly verify the issue and resolve it.

We take fulfillment accuracy seriously and will work to correct any mistakes as efficiently as possible.

Incorrect Shipping Address

If you entered the wrong shipping address, please contact us immediately with the subject line:

[Order #, Shipping Address Update]

Include the correct address in your message. Address changes can only be made before the order has shipped.

Tracking Shows “Delivered” but Package is Missing

In some cases, carriers may mark packages as delivered before actual drop-off. We recommend checking around your property, with neighbors, or with building management if applicable.

Please allow up to 24 hours for the delivery to appear. If the package is still missing, contact the carrier to file a claim, and then reach out to us for further assistance.

Warranty Claims

If your wheels arrive damaged or defective, we will assist you in resolving the issue as quickly as possible. To start a warranty claim, please provide:

• A clear description of the issue
  
• Photos or video showing the damage or defect
  
• Any relevant installation or handling details
  

Submit all information through our contact form so our team can review and respond promptly.

Return Policy

Returns are accepted within 30 days of delivery if the wheels meet the following conditions:

• Unused, unmounted, and in original packaging
  
• Includes all accessories and components
  
• No signs of installation, modification, or road use

Returns may be subject to a restocking fee of up to 15% depending on condition.

Non-Returnable Items

The following items are considered final sale and are not eligible for return:

• Scratch & Dent or blemished wheels
  
• Clearance or final sale items
  
• Custom or special-order wheels
  
• Any wheels that have been installed or used
  

Shipping & Delivery Information (Important)

Wheels may ship individually depending on inventory and warehouse location. It is common for some wheels in a set (for example, 3 out of 4) to arrive earlier, with remaining wheels shipping separately.

Some shipments may require a signature upon delivery for security purposes. If you would prefer a no-signature delivery, this must be requested and confirmed with us prior to shipment.

Missed Deliveries & Carrier Pickup

If a delivery attempt is missed, carriers typically make up to 3 delivery attempts. After this, the package will be held at your local FedEx or UPS facility for pickup.

It is the buyer’s responsibility to retrieve the package from the carrier within their designated holding period.

Returned Shipments & Unclaimed Packages

If a wheel shipment is returned to us due to missed delivery, refusal, or failure to pick up from the carrier, the buyer will be responsible for the cost of reshipping that item. A new shipping label will be required before the item can be resent.

If a shipment is returned to a carrier facility and becomes unclaimable or is disposed of according to carrier policy, the buyer will be required to purchase a replacement wheel at the current agreed-upon price.